This was more an issue with the PC version and involved screenshots filling the storage and character data not being overwritten, leading multiple versions of the character data files filling up the space so I doubt it is related, but it is a possible explanation.
You may want to check that you have space to upload to. There was an issue with bioware's online storage filling up and not updating, etc. As someone thought that to be the explanation, it would seem to have worked for some, if slowly. There is documentation of this happening even a year ago with no fix as well but in that case, one poster blamed the extreme latency with that particular feature. Worse still, even if they did upload, they did not keep up to date and were always stuck with the starting armour. If, for whatever reason, you are not connected to the DA servers when you make your character then they will NEVER upload their portrait to the servers or this forum. character portraits only upload upon character creation.
The important post in the linked forum thread states There was an issue with uploading character portraits and data on the 360 that had been there since launch and the thread never stated the problem ever being resolved. Repeated attempts and only upon character creation was the only solution for this specific problem. You need to make sure that your upload settings in DA:O are correct and that you are signing in with the same account on your 360 that you are using on the Bioware community site.
You could try repeatedly to trigger an upload again, but with no way to guarantee you'll reach their servers, it all comes down to luck. This feature has been rather hit or miss pretty much since launch. You should note that it takes a long time for the bioware social site to update as well and that EA has also been having server issues which might also be related. There are several possible problems and related solutions, but in general, this issue may not have been addressed as there were a lot of defects in that system.
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